ABSA CHATWALLET FAULTY

I am not sure why I am here or how I got here. I spoke to 5 ABSA consultants who dont seem to have a clue of what is happening at ABSA INTERNET BANKING. My problem is with ABSA cashsend, the new CHATWALLET. I sent R400 on saturday 17/2 and I sent another R500 today 22/2. Because Iam travelling I thought I would walk into ABSA when I return to find out about the R400 I did Saturday but since this happened AGAIN today with R500 I want to know what the problem is. I'm Livid!! I went from ***** dept -spoke to a guy names Kgomotso, to digital dept - spoke to a guy named Percy, back to ***** dept (spoke to a colored lady), back to internet banking & back to *****. I had 2 of YOUR CONSULTANTS HANG UP ON ME. I spoke to a guy called Siyabonga Luphindo who promised to escalate my call as he is aware of the cashsend internet problems and your APPS that DOESNT WORK. All I know is I want to be paid back my R900 ASAP, close the 2 accounts I have there and move on. I received ridiculous service as NO ONE KNOWS what's going on with your new CHAT WALLET SERVICE. SO who must know because as it stands I have lost R900 to this APP. I cant retrieve the wallets I sent as they have disappeared from the APP> YOUR CONSULTANTS are AWARE of this APP ISSUE as well... SO WHAT NOW? Just like that I have to find other means of payment as this is where we are with BANK!! INCOVENIENCE of note!!!!!!!!!!!