Absa ChatWallet

I am extremely disappointed with Absa’s service, particularly with the functionality of Abby and the CashSend system. Abby is practically useless when it comes to answering critical questions that clients need help with. I’ve sent three CashSends, and none of the recipients received the SMS with the 10-digit code. Instead, it’s routed to ChatWallet, which makes no sense at all with its unnecessary verifications. Why does ChatWallet need to act as if someone is applying for a bank account? Its purpose should be to simply send the code, not create more complications.

To make matters worse, there is no option to unredeem the transaction on the app, and I’m told it takes five business days to process a CashSend reversal. How does that even make sense when it’s not an EFT payment? CashSend is supposed to be fast and convenient, yet it’s become a nightmare for me and, I’m sure, for many other clients.

Absa, you need to do better. Your inefficiencies are causing significant inconvenience, and your systems are failing the very people who trust you with their money.