NS
Nerina S
1 reviews | Active since Mar 2023
31 Mar 2023, 14:50
ABSA ChatBank
Phoning any ABSA number is a waste of time. Then tried ABSA Chatbank with 12 options which do not add any value, as I can see exact same info on my ABSA App and no option for would you rather like to speak to a consultant or can a consultant phone you back. And then Chatbank end with "Bye for now. Please visit again soon" - don't think so.
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Absa's replyOfficial
31 Mar 2023, 15:24Dear Nerina Schreiber, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,
Absa's reply31 Mar 2023, 15:24
Official
Dear Nerina Schreiber, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***8. Regards,
Russell EdwardsCustomer Value Management
Russell EdwardsCustomer Value Management
Best regards,