ABSA Chat Wallet is a ****

I am very disappointed with Absas chat wallet who ever created it did not put any thought into it at all. I have used it several times and each time I have to be given the run around before I can get my money. I went through the entire process of giving my ID and taking selfies. Then I get a response saying we haven't heard from you in a while we will end this chat. What do you want to hear from me, I'm not your friend? I will only communicate when there's a need. Why hold on to my money when I desperately need it? Just stick to the normal cash sends because that chat wallet nonsense is a ****. Create apps for our convenience not yours