ABSA Chat wallet!!!!!

Absa Chat Wallet and call center are ******* and unreliable. I have been trying to access my wallet since 10 am its now 1 pm. I keep getting an error the" transaction could be complete due to a technical error. I have been holding for over 90 minutes for an agent to no avail. When you implement new platforms ensure they work properly or Rather go back to the old system.