ABSA CHARGING UNEXPLAINABLE FEES

Another month, another problem with ABSA.

At the beginning of the month, I noticed I had a ridiculously high internet banking fee taken off my account. I contacted the help center, who first told me that if I had been overcharged, they could definitely help me..until they realised that I had in fact been overcharged - at which point their tune changed and I now had to send an email to some or other email address (as usual). Long story short, I had been charged for immediate internet bank transfers that I had not made and that they could not account for. I received quite a swift reply when I emailed the first address, and was told my complaint was being put through to some other department. that was 3 weeks ago, and I haven't heard back since.

I am honestly being ****** from, from my own bank. I will have to take legal steps if this isn't resolved.

It really saddens me to have to complain on this on a platform like this, because I would really love to just be able to get help from ABSA the first time I try. Maybe if they put half as much effort into addressing complaints on this platform as they did to their own email complaints, there would not be a need to come here.