ABSA Charging Seniors Unnecessary Fees – Disgraceful Service

I am writing this to express my absolute disgust with the way ABSA treats its loyal Prosperity account holders. I have multiple investments with ABSA, yet I have been subjected to months of unnecessary monthly fees due to a complete lack of administrative oversight. In September 2025, I opened a credit card which should have been linked to my Prosperity account. Had this been done correctly by the bank, my monthly fees as a senior would be zero. Instead, ABSA failed to link the card, and I have been paying monthly fees ever since. It is a disgrace that a senior citizen—who has entrusted their investments to this institution—has to go hunting for "missing" links in the bank's own system just to avoid being overcharged. This is a total lack of care for your clients. I am demanding: 1. An immediate linkage of my credit card to my Prosperity account. 2. A full, backdated refund of every cent in monthly fees charged since October 2025. 3. An explanation as to why this wasn't handled automatically at the point of sale. Shame on you, ABSA. I expect a resolution immediately.