AC
Amanda C

1 reviews | Active since Jan 2013

14 Jan 2019, 11:56

Absa charging for an unused account.

About 18 months ago I went to Absa Centurion mall to open an account. I specifically asked for an overdraft facility, as part of the transaction. They opened the account, and I had to deposit some money. When I went to collect the card, I enquired about the overdraft that was supposed to be part of the package and was informed that it was not approved. I told them to close the account as that was part of the deal. Fast forward a year and I start getting threats from MBD attorneys for R1618.40 for my Absa account which I never used. I told you to close the account. I will not pay for an account that you did not keep your promise on.

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Replies (1)
Absa
Absa's reply14 Jan 2019, 15:28
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange

Group Customer Care
 Absa Bank Ltd