ABSA -CHARGING CLIENT SERVICE FEES FOR SERVICES NOT DELIVERED

I HAVE BEEN A CLIENT AT ABSA FOR A NUMBER OF YEARS. I AM PAYING MONTHLY CREDIT CARD FEES, EVEN MY OLD CARD HAS EXPIRED. HOWEVER ABSA PROMISED TO SEND ME A NEW CREDIT CARD AS THE OLD ONE HAS EXPIRED AND I HAVE NOT HEARD FROM THEM SINCE. I AM PAYING FOR SOMETHING THAT I HAVE NO ACCESS TO. I HAD A CALL FROM ABSA A FEW MONTHS AGO REGARDING HAVING MY CARD DELIVERED AND I HAVE NOT BEEN CONTACTED BY THEM AS YET. I FEEL THAT IS THEFT ON ABSA's PART. I WILL HAVE NO OPTION BUT TO CANCEL THE ABOVE ACCOUNT.