ABSA - charges you for no services rendered

Opened a new platinum cheque account in September 2015 at the Norwood Branch. Was told the cheque card will arrive in a week. Went to branch to collect and the card refused to work. A pin number could not be activated on card. The consultant destroyed the card and re-ordered a new card. 4 months later, I'm still waiting for a bank card. No SMS received, no return of calls and the gentleman (only 1 person at enquiries) says he's busy with a customer and never calls back. So after 4 months without a cheque card and after endless futile efforts, I decided well I'll move to Standard Bank. Now I get a call from a Collections company demanding to list me on a credit bureau for outstanding service fees