SS
Salim S
1 reviews | Active since May 2020
27 Sept 2021, 21:26
Absa charges twice and delivers half
Absa 'accidentally missed' a payment I made on my car. As a result the charged me added interest for 3 months. I paid my account in advance. This interest took away all the extras I've been paying and my account is 'up to date' according to them meaning that I lost all the extra payment amounts I put in. They are charging me for a mistake they made. Please be careful when dealing with this company. They also have not updated my credit score and my account is still in arrears when last I checked with clear score. This means I'm probably going to be charged even more. The staff are incompatent and the bank is ***** I wouldn't deal with Absa if I were you.
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Absa's replyOfficial
28 Sept 2021, 10:51Dear Salim Shaik Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care
Absa's reply28 Sept 2021, 10:51
Official
Dear Salim Shaik Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care