GP
Gregory P

1 reviews | Active since Nov 2012

13 Apr 2022, 14:54

Absa charges to close bank accounts

I went to Absa bank Heidedal to close my account. You literally have ti wait an hour to get in because the branch consultants assist one client at a time. The lady that assisted me said that i had to pay an amount of R150 to close the account. I asked why and she said it’s because it’s a cheque account. I told her that doesn’t answer my question, why do I have to pay a fee to close the account. She then said it “might” be my monthly account fee and I showed her a positive balance on my latest statement so how can I be charged in advance? I want this account closed and do not want to be charged for it.

0
Replies (4)
Absa
Absa's reply13 Apr 2022, 15:45
Official
Dear Gregory Prins Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards, Group Customer Care Rezona Louw 
GP
Gregory P's update20 Apr 2022, 10:10
Reviewer Update
Good Day

When will you get back to me?


Regards
Absa
Absa's reply20 Apr 2022, 13:37
Official
Dear Gregory Prins Thank you for your posting.

Please refer to our email sent to your email address.

Kind regards, Group Customer Care Rezona Louw 
GP
Gregory P's update20 Apr 2022, 14:23
Reviewer Update
Why can’t you call me?????