TC
Terrence C

1 reviews | Active since Nov 2019

29 Oct 2020, 16:40

Absa charges interest on ********** transactions for a closed account

I'm sick and tired of ABSA! Sick and tired.

So far it has taken me a year to try and resolve a ***** complaint - without any luck. Every few months I have to approach ABSA and convince them that the amount outstanding on my CLOSED CREDIT CARD ACCOUNT (!) is the same ********** transactions which they supposedly reversed previously. Over the course of a year, they have had to reverse the same transactions more than 5 times.

This time around ABSA even expects me to pay the R1 614.45 interest they charged on the ********** transactions, despite the fact that I proved I had a zero bank balance when I CLOSED my account. Oh, and did I mention, this is for a CLOSED ACCOUNT. These transactions and bank charges occurred on an account that was CLOSED by me in February 2020.

If this doesn't cast serious doubt on ABSA's approach to ***** or the suspicion that ***** is committed from the inside, then I guess nothing will.

Don't support ABSA - do what I do and bank with someone else instead.

0
Replies (1)
Absa
Absa's reply30 Oct 2020, 10:04
Official
Dear Terrence Carney Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***6 
Kind regards,Rezona Louw Group Customer Care