Absa charges astronomical rates for past statements

I personally think absa is absolutely ridiculous in charging 100 Rand per month to recover old statements. I contacted the bank personally and they said they could do that for 100 Rand per month. They also indicated that I should phone every day banking inquiries at Absa and request that I can download or have digital copies sent to me. I contacted them asking if they could go back to to 2014 . The lady said no they can only go back 3 months. So where I could get as indicated on the website my digital statements for free. I know have to go to the bank and have them print out all my past statements for 100 Rand per month. I just can't understand why FNB can do the same service for nothing when I ask them to go back quite a few years. What is happening with Absa. You have the tools to go back many years but would rather charge your loyal customer of over 20 years of banking with you a fortune. I even asked if they could be a discount but they are not willing to move or give me any type of service to this regard.