1 reviews | Active since Mar 2011
Absa Change of Address - A mountain to climb!!!
Absolutely fed-up with Absa. I've been trying to change my postal address as reflected on my monthly statements for THREE YEARS!! They are completely and utterly useless and blatantly ignore every single request to date. I have RICA'd, FICA'd, visited branches, sent emails, scanned proof of residence on the mobile app, changed my address online, you name it and I've done it and hit a freaking brick wall each and every time. What ****es me off even more is that the address on my monthly credit card statement is 100% correct. Each and every month my Cheque and Charges stement arrives showing my old address in Roodepoort. They just cannot fix the most basic stuff properly. I now live 30 kms from the nearest branch so a visit is out of the question. I also refuse to waste money on fuel due to their incompetence. Irony is that I was a member of their staff at one of their subsidiaries.
Did they not read my complaint?
I clearly said that FICA/RICA was done and I received confirmation to this effect.
The issue is the BILLING ADDRESS.
THE ADDRESS ON MY CHEQUE AND CHARGES STATEMENTS IS WRONG.
The address on my credit card is correct.
Simple as that.
This review will remain until 12 Sept when my next statement is due.
Did they not read my complaint?
I clearly said that FICA/RICA was done and I received confirmation to this effect.
The issue is the BILLING ADDRESS.
THE ADDRESS ON MY CHEQUE AND CHARGES STATEMENTS IS WRONG.
The address on my credit card is correct.
Simple as that.
This review will remain until 12 Sept when my next statement is due.
Please refer to our email sent to your email address.
Please refer to our email sent to your email address.
Thank you Absa.
Thank you Absa.