Absa centurion mall misplacing debit orders and not paying clients their money back!

I went to absa Centurion Mall to make a debit order reversal that was older than 30 days. They informed me that it would reflect 14 days later.

14 days later I never received my money and absa didn't even bother to call and update me. I then waited another 16 days but they still didn't reverse my money. I tried calling them but they have no clear feedback. I called to speak to the manager but the manager is always busy or not in. It's been almost 35 days now and my dispute hasn't been resolved. Absa is a ****, DO NOT BELIEVE THEM WHEN THEY SAY THEY WILL REVERSE A DEBIT ORDER OLDER THAN 30 DAYS OR RATHER CHANGE BANKS.

I HAVE A 2 MONTH YEAR OLD BABY WHO DEPENDS ON THIS MONEY BUT I'VE BEEN INCONVENIENCED. THEY DONT CARE ABOUT THIER CLIENTS AT ALL . IM CHANGING BANKS BECAUSE NOW THE DEBIT ORDER IS MISSING AND NO ONE SEEM TO BE ASSISTING. CHANGE BANKS IF YOU KNOW WHATS GOOD FOR YOU!.