ABSA Centurion - Lack of Service and Accountability

At ABSA Centurion I cannot complain about the service. Actually there is no service to complain about. The Banker you are supposed to deal with is on leave and the one standing in for her is not able to see us, as she is going to be busy with a customer, and will only be available in three hours, which is then 18h00. I really want to stay and see how a banker at a branch work past 17h00 in the afternoon. The other bankers all sitting behind closed doors with no customers, and looking at pieces of paper. We only want to change signatories for our Cycling Club, not a huge job. Also no need to have a high intelligence to change signatories. I've been in banking for over 30 years, luckily never ABSA, but this level of service is totally unaccepted.