ABSA CENTURION DISAPPOINTS

It is such a shame during this time of goodwill that we have ABSA run circles around us like we are children. We have been doing business with them for ten years without hassle's. All that has changed because of an individual unwilling to do her job. For her to work from home meant a holiday and us as clients of ABSA have to suffer so much inconvenience... to crown it she does not even give a hoot. No telephonic messages of assurance nothing.

We have saved money for Black Friday spent as a group of ladies. We went in to give notice last month and were given the 20th November 2021 as the collection date. To make matters unacceptable this Ansie Bester is the one who allocated us this date and day. To our dismay, when we arrive at the bank the acting manageress did all she could to get hold of her in order to resolve the problem, even leaving a message for her. The lady just ignored all. The fact that we were in the bank with no one to give us answers nor assistance never irked her conscience.

We were assured that if we returned on Monday (22 November 2021) all will be well. This I duly did...Lo and Behold I was told to wait for an hour for this Ansie to come back to them. I explained that I did not have have that patience anymore if possible could they kindly direct me to where I can get this lady and explain our predicament and maybe get answers as our members are up in arms as we have broken our own promise to them.

I was given directions to the Mall at Reds and assured that is where I will find the lady. To our dismay on Saturday we were told our documents were not Ficad. We handed all the requirements to this lady in April 2021. When we went in to ABSA to place our notice of withdrawal, there was a hiccup but fortunately on phoning this Ansie the consultant was able to assist us.

This is when she was supposed to have fixed whatever problem the account had, but no her vacation was more important that the job ABSA required her to do. I drove to the Mall @ Reds and found her. She was full of excuses and telling me she had already worked on our account just awaiting authority from her manager to make the funds available. Today as I am writing this review, it is Wednesday 24th November 2021. We have heard nothing from Ansie, no explanation, no sign of remorse for this inconvenience just utter disregard. At least the manageress from the Centurion Branch that tried to help on our initial visit was concerned enough to follow up after my visit to the Mall @Reds.

For a brand as big as ABSA this misdeed is unacceptable especially coming from a senior employee. You would expect that everyone knows what others are doing in carrying out their responsibilities. We do not go to individuals when we go to ABSA hence an expectation that anyone can assist. Imagine the petrol, time and all other resources used to just get what is due to us and up to now we have nothing to show for our efforts. This is so disappointing. We dearly hope we are going to be reimbursed the cost of following up on our investment. This is the shoddiest treatment an institution so loved can bestow on their loyal clients, heartbroken!!!