ABSA Centurion Branch Zero Customer service.

We require a simple letter from ABSA for a Visa application. We approached Absa Centurion with the request we were directed to the forex floor and we spoke to an individual we gave her the required information for the letter. We were in position of an amount of physical Forex to make the amount required for the Letter, the representative told us it was not required to cash in and she would send the letter with in 2 to 3 working days. 4 working days (6 days) later still no letter. We attempted to contact the area manager she did not pick up 11am Friday 26 Feb (+***) eventually after numerous calls to Mapule another area manager (+***) we got a call returned from Centurion Area manager we told her we require the letter before close of business. Naturally this did not happen at 3:30pm Friday Evelyn Sithole Priority Banker Absa Centurion Branch T : +27 (0) 12 *** M :+27 (0) 66 *** E-mail: ***ca what is the title of a priority banker if nothing gets done anyway ? Evelyn Told us now the letter could not be done because the cash value in Euro's was not in our Cheque account. Fast-forward to this morning our Salary converted more than enough money present for the letter including Debits of monthly debit orders ....... still no letter still no reply from Area manager and Branch Manager Gavin (+***) still no letter we have honestly just been passed from pillar to post with absolutely Zero Service delivery. 2 pm now at a desperate attempt to get Absa Centurion to do their Job.