ABSA cellphone banking

Bought Telkom mobile airtime with ABSA cellphone banking, money withdrawn from my bank account as expected, but the airtime is not reflecting on my cellphone number 'surprisingly'.

I called the bank on ***and the woman on the other side blamed Telkom. I only wanted them to reverse the money at least, but she insists it's 'not possible', or I should ask Telkom for a voucher number blah blah, and they will charge me 'R30' for reversing money if possible, etc.

To find out what the problem was, I called Telkom on 081180, and the robot on the other side said they were buisy upgrading their services, Telkom is shi t too just like ABSA. I guess the problem was with both companies, I tried buying Telkom airtime with Tymebank, I couldn't do it either but what I liked about Tymebank they reversed the money withdrawn from my account immediately without me even asking them.

I normally buy R500 airtime with ABSA cellphone banking every month, if the bank doesn't care about resolving their client's issues, then I'll cancel the bank account itself.