Absa

I was informed by OLD MUTUAL that my retirement funds had been deposited into my cheque account at ABSA in OCTOBER of 2018 - - - I contacted ABSA to investigate on my behalf as I have no recollection of having received this deposit. As this is a matter of high importance I needed a reply from ABSA asap---I have not been contacted or mailed in this regard by their new CLIENT PERSON - - a gent by the name of KABELO (CRESTA BRANCH) - as when I requested to speak to both the client manager or the branch manager I was told that they had both left ABSA. Can I please have an answer my query ASAP.