ABSA CAUSING INCONVENIENCE AND POOR COMMUNICATION

ABSA HAS BLOCKED MY ACCOUNT 3 TIMES IN ONE MONTH – I AM FED UP

I am extremely disappointed and frustrated with ABSA.

In the space of one month, ABSA has blocked my account three times because of FICA, even though I have repeatedly updated and submitted everything they have asked for.

The first time it happened, I comp**** and updated my FICA information.

The second time, I was so frustrated that I went to ABSA Carnival Mall with the intention of withdrawing my money and closing my account. I was told that I needed to update my FICA information AGAIN before I could access my money. I did what they asked.

After going to the ATM to withdraw my money, I returned to the branch to close the account. I was then told that the person who was supposed to assist me had gone out but would be coming back. I waited for approximately an hour before eventually leaving because I had other commitments.

Then, when I was already about 2 km away from the mall, the branch called me to say that the person had returned and could assist me. By that time, I had already left because I could not keep waiting.

And now, it has happened again this morning.

My account is blocked AGAIN.

The worst part is that I could not even use my own money to buy lunch for my children this morning.

How is this acceptable?

I have updated my FICA information repeatedly. Why am I being asked to update it every few weeks? What exactly is the problem with my account?

I am cooperating with ABSA and doing everything I am asked to do, yet I keep being punished by having access to my own money taken away.

This is causing me serious stress, inconvenience and disruption to my life. I cannot plan my finances properly when I don't know whether ABSA is going to block my account again.

I want ABSA to properly investigate this matter and explain:

• Why has my account been blocked three times in one month? • Why am I repeatedly being asked to update FICA after already complying? • What exactly is still outstanding or incorrect on my profile? • Why is this happening repeatedly? • What is ABSA going to do to make sure this does not happen again?

At this point, I am seriously considering closing my account because I cannot continue banking with a bank that repeatedly prevents me from accessing my own money despite me complying with its requirements. ABSA MUST CLOSE MY ACCOUNT IMMEDIATELY.