Absa cause me so much stress and depression

How I regret opening an account at ABSA . On the 19th of Feb I walked into Killarney Branch. It took 1hr 20min to see a consultant and open this account , who later opened a funeral cover without my consent and this I discovered on Monday the 4th March . I had such a huge issue accessing everything online banking , cellphone banking and registering or linking my account to the app. I wanted payday to see if I could access it by then and still not . Tab authorization was approved without my consent as well . Now on the 2nd of March I went to Jabulani branch and this is where my worst nightmare happened . I was at the bank at 8am waiting for 9am to also avoid the queues , at 09:15 we are still outside waiting to be let in and a few seconds later some lady comes outside telling everyone on the ques that they are offline and waiting for a technician . Around 09:45 this is when the bank opened . I went to customer service and was assisted by the rude lady who had issues speaking English with me and kept speaking in her language while she could hear me and I responded and addressed her in English . The things she did while servicing me : She threw the verification system at me without telling me what to do When I had to take a pic for verification and the camera was not clear - she spoke in her language and did not clearly tell me what needed to happen so I followed her to the black wall and she waited and just stared at me . so i assumed that aim supposed to take a pic behind that wall I asked her to help me with limits , statement, cellphone banking ,beneficiary and online banking With so much attitude i was not sure what was happening i then had to figure things out , so i thought i should sit at the bank and start making my payment etc.. as i was super late of my monthly payments due to the none accessibility to my account I then made a payment to an incorrect account trying to pay my sons school transport R1200 . This because of the stress caused, lack of assistance and her recognizing that i am new to ABSA etc and anxiety i have I left the bank after asking her if she has granted me access with everything i have asked an hr. later i realized that i do not have access to my statement , i went to the bank and tried to avoid the rude lady so i spoke to the lady and front desk on the online banking workstation !! Oh well the staff the is the same She left me to log on the computer (ok she was helping some guy with a refund etc but in between talking to this guys about the refund team working from home etc ( so unprofessional bashing the staff working from home) but i had to beg for her assistance as i couldn't log in . the new pin and password that the rude lady help me create could accept , resting also could not work . Then 20min after all of that she left me all alone and didn't care I then requested to speak to a branch Manager some other lady told me she was busy with other customers and i will have to wait and then she pointed a long line after i told her i was no: 4 in line in the morning She then asked what was wrong and i explained that the rude lady was helping then looks like not everything was done she the said to me "let go beck to her so she can quickly fix this We went to the rude lady while she was helping another client waited on the side , she immediately got irritated and rolled eyes to her colleague As i stepped forward the lady speaks to the rude lady asking her to help me and speak in the language (Zulu) saying "Just hear what she is crying about " Then told the rude lady that i still cant log on online banking and on app cant download .. she just reached out her hand without speaking looked at my phone and said "Its your Phone Your problem Asked what was wrong with my phone , she said no PDF , i told her my phone has PDF reader she said "Oh well "I don't know I asked would it help if i use my laptop , dismissible so she said Maybe I walked away , at night when i followed up with my sons driver he tells me he has not received the funds I checked and argued with him etc and only on Sunday got to discover that i missed 2 digits etc 1st thing Monday morning i went to Bernmore branch as its the closest from work to get help and this after emails etc to the team Later yesterday aim told i should get an attorney and fix this my self . I went to Capitec to also get help they said My ban need to contact them !!! I am sitting with so much stress and my son driver who wants his money , I am single mom as my husband recently passed away , money is a concern for me and cannot be waisted For ABSA to show NO remorse and willingness to help kills me I need my MONEY BACK AND IAM RUNNING OUT OF TIME. Can some Have a heart please *** - ***