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Steve A

1 reviews | Active since Jul 2011

03 Apr 2018, 04:17

Absa caught with hands in cookie jar

Absa continues to ***** money from my bank account, I had to fight the matter in October-November 2017 of which they finally admitted to guilt and paid back the money. However, the very next month they continued to SIPHON money from my account and has done so every single month to date. I thought they would've stopped after having been caught, but they continued to sneak money out of my account. !PAY BACK THE MONEY!

0
Replies (3)
Absa
Absa's reply05 Apr 2018, 08:19
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you elaborate more on your complaint, what money are you referring to that the bank is debiting, this information will assist to speed up the resolution process.

Regards

Claudette

SA
Steve A's update05 Apr 2018, 09:18
Reviewer Update
Hi Claudette Thank you for replying to my mail. I have addressed my bank charges with your organisation before and it was rectified and a apology was extended including credit to my bank account, but it has still continued there after. Charges are as follows: 01/12/2017 - 02/04/2018 Transaction Charges ± R 204 - R 444.45 01/12/2017 - 02/04/2018 Monthly Account Fee ± R45.00 01/12/2017 - 02/04/2018 Rewards Fee ± R23.20(which I don't even recall signing up for) 01/12/2017 - 02/04/2018 Admin Fee ± R 13.30 Please be so kind to explain these charge, because the last time I addressed this in November I was advised that it was incorrect. The set chargers ought to be R120.00 and credits were passed. I also received an apology. This made me believe that the problem was resolved however it continued month to month.
SA
Steve A's update10 Apr 2018, 13:45
Reviewer Update
Still waiting for ABSA BANK Cresta to call me back with a solution. All I've been getting is promises to return my call.