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Anthonie G

1 reviews | Active since Nov 2024

15 Nov 2024, 18:19

ABSA Cashsend ChatWallet BS

ABSA Cashsend ChatWallet is deceiving and cruel and will be definitely be the reason I close my accounts at ABSA. How can you charge R10 per withdrawal? Besides that you have to download a document to receive this surprise, you stil cannot add amounts that is not n multiple of R50 into or out of the Chatwallet. So sending your Grandma R100 Cashsend, She will only be able to withdraw R50 with R40 in the ChatWallet she and you "loose" after the R10 service fee. Not Nice ABSA! At least let the sender carry the costs in the banking app so the receiver get the full amount.

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Replies (1)
Absa
Absa's reply18 Nov 2024, 11:20
Official
Dear Anthonie Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareVanessa Crowe