1 reviews | Active since Jun 2023
ABSA CASHSEND ***** BY ABSA FOR ABSA
ABSA CASHSEND ATM THIEVE. I recently cashsend money to myself but the ATM jammed. Got an unsuccessful slip stating the money would be AUTOMATICALLY REFUNDED. I waited for the money to bounce back either to my savings account or my Unredeemed Cashsend. It did not. Waited around at the ATM to see if it might dispense. It did not. Did another cashsend (second one same amount) Went to a different ATM using same code it said the money was already withdrawn and that I needed to contact the sender. I AM THE SENDER. So drew my second cashsend thinking the money might still bounce back in the morning or at noon. NOTHING! Contacted the contact centre they told me it shows the transaction was successful. Asked me to email slip. I have lodged complaint after conplaint. Provided slips, an apparent surplus was done on the specific ATM. The ATM balances, yet MY BANK ACCOUNT AND POCKETS DONT!!! I REQUESTED THIS BALANCE SHEET AS WELL AS INFO ON THE TRANSACTION DONE SHORTLY AFTER MINE. BECAUSE IF ABSA AIN'T GOING TO TAKE RESPONSIBILITY I GUESS I NEED TO REPORT A ***** CLAIM AGAINST THE PERSON WHO DONE A SUCCESSFUL TRANSACTION AFTER ME SINCE I DIDN'T ***** MY OWN MONEY. I AM STILL WAITING. ABSA I HAVE SAID THIS OVER AND OVER. I WOULD NOT ***** MY OWN MONEY ONLY TO CLAIM IT BACK FROM YOU! I NEED MY MONEY AND I WON'T REST UNTIL I DO. YOU AND YOUR ATMS HAVE ****MED MANY PEOPLE I KNOW OUT OF THEIR OWN MONEY. DUE TO THEIR STRUGGLES TO GET THEIR MONIES BACK THEY LET IT GO. I WON'T! I DEMAND MY REFUND!
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards, Group Customer Care Nthabiseng Sibande
