ABSA cash send service.

Item: Absa
Rating: 1
Author: Nthabiseng K

Absa cash send query not attended

I have sent a cash send to my mother, when she tried to redeem the money the atm said the money is already redeemed.

She went inside the branch they told her there was a glitch that happened with the atm.

I called the call center I was told to write an email to ***.

Absa never rep**** to the email I only got an automated response.

Is Absa running a **** with this cashsend service?

Helpful (0)

Replies (2)

Absa's replyOfficial

07 Feb 2024, 15:50

Dear Nthabiseng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply07 Feb 2024, 15:50

Official

Absa's replyOfficial

12 Feb 2024, 10:29

Dear Nthabiseng With regards to complaint reference C-***2.

I sent you an email on Friday and today 12 Feb '24.

I am waiting for your urgent response. Kind regards,Vanessa CroweGroup Customer Care

Absa's reply12 Feb 2024, 10:29

Official

Dear Nthabiseng With regards to complaint reference C-***2.

I sent you an email on Friday and today 12 Feb '24.

I am waiting for your urgent response. Kind regards,Vanessa CroweGroup Customer Care