Absa cash send ****

Today my colleague did a cash send for me and sent me the 10 digit number and pin. I went to Absa ATM to withdraw, the ATM just made noise as if money will come out and there was a message on the screen "TRANSACTION WAS UNSUCCESSFUL" and I got a receipt with the message "TRANSACTION WAS UNSUCCESSFUL AND WILL BE REVERSED AUTOMATICALLY", I moved to another ATM and the message on the screen was "CASHSEND ALREADY REDEEMED PLEASE CONTACT SENDER".. I Called the sender to check if the money reflected on her account n she said No, I went inside the branch, explained to the lady and asked if the money reflects immediately on the account after reversal n she said she doesn't know n never even bothered to ask around she also said there's nothing they can do..i went to another branch, explained and the lady there said it means there was no money on the ATM and also the reversal reflects immediately.... How on earth do I solve this if there's not one of your consultants who knows what to do?? So where did the money go because I didn't get any?? This ABSA cash send thing I don't recommend it to anyone