ABSA Cash Send ***** – No Proper Assistance or Resolution

I am still disappointed with the service I received from ABSA regarding a Cash Send transaction.

On 10 July 2025, I sent R1000 to myself using Cash Send. When I went to the ATM to withdraw the money, I was shocked to find that the funds had already been withdrawn by someone else.

I immediately reported the matter, completed an affidavit, and opened a case. Despite following all the required procedures and continuously following up, I did not receive proper assistance.

After some time, I was finally given limited information, but when I requested ATM footage to identify the person who withdrew my money, I was told to open another case. This makes no sense to me, as I already have an active case open. It feels like I am being sent from pillar to post without any real help.

This situation has been extremely frustrating and stressful. I have done everything expected from my side, yet there is still no resolution.

All I am asking for is:

* A refund of my R1000, OR * Access to the ATM footage so I can take further action and ensure the person responsible is held accountable.

Case details: ABSA Case Number: C-***0 Police Case Number: CAS 206/7/2025

I expected better service and accountability from ABSA.