Absa cash send nightmare

I have posted before and still I haven't received help.my brother sent me cash send on the 25th February and we tried withdrawing on the 26th feb. We received an error e55, we tried again on the 27th and got the same error e55 and that we should contact the sender,My brother called the bank and he was advised that we did withdraw even though we didn't get the money..now we fighting with my brother because it's now my word against his and the bank..sm highly pregnant and this is giving me so much stress because I need the money to buy baby staff. Nthabiseng Sibande rep**** and said I must send her the info which I did and till today am still waiting and no help. When my brother called the bank he was 1st advised that there was a problem with cash send now he is being told we have withdrawn..like why would we keep escalating the same thing while we have withdrawn?like I don't think I would ever want anything to do with absa bank ever again I JUST WANT MY MONEY PLEASE!!