Absa cash send is disrespectful nd unprofessional

Absa cash send is unprofessional nd disrespectful of their clients i withdrew from my Hollywood bet acct by absa cash send on the 23/12/2022 received one sms instead of two smses I emailed them on Friday they said my issue was successfully resolved only to find out that they send me the pin that doesn't work still, I don't understand why did they have to lie nd say the issue is successfully resolved, absa cashsend the least you could have done is to inform us of the challenges you are facing instead of giving us this run around with our money's for so long its disrespectful