ABSA CASH SEND ****

Dear ABSA,

I am writing to express my concern regarding an unresolved issue with a money voucher that was not dispensed by one of your ATMs. Initially, a consultant confirmed that the voucher was not redeemed and that the ATM in question was faulty. However, when I followed up, another consultant claimed that the voucher had been redeemed and suggested that I should have waited longer for the money to be dispensed.

This inconsistency is troubling, especially since I returned to the same ATM later and found it marked as out of order. Regardless of the amount involved, this is my money, and I believe I deserve clarity and fair treatment in resolving this matter.

I request that this issue be investigated thoroughly, and that the appropriate action be taken to ensure that I am not unfairly deprived of my funds.

Thank you for your attention to this matter. I look forward to your prompt response.

Kind regards