NM
Ntokozo M
1 reviews | Active since Apr 2019
29 Apr 2019, 07:30
Absa Cash Send
Absa Cash Send does't seem to work. Money was sent to me by 2 different people yesterday, and I still have not received an sms. I contacted supported, and they told me that I need to contact the sender, to contact them, for them to send the 10 digit pin. It is not working as intended.
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Replies (4)
Absa's replyOfficial
29 Apr 2019, 10:09Good morning Ntokozo,
Thank you for your posting. I am Basani Hlungwane and will be facilitating the matter for you. Please see email sent to you. Thanks.
Thank you for your posting. I am Basani Hlungwane and will be facilitating the matter for you. Please see email sent to you. Thanks.
Best regards,
Absa's reply29 Apr 2019, 10:09
Official
Good morning Ntokozo,
Thank you for your posting. I am Basani Hlungwane and will be facilitating the matter for you. Please see email sent to you. Thanks.
Thank you for your posting. I am Basani Hlungwane and will be facilitating the matter for you. Please see email sent to you. Thanks.
Best regards,
NM
Ntokozo M's updateReviewer Update
29 Apr 2019, 10:32Good Day
Thank you for your response.
It should not be the senders problem that Absa did not do what Absa was supposed to do. I contacted support, and I should have enough information for you to start an investigation on your side.
This really isn't rocket science, a cash send transaction was triggered for my number. I never received the sms. For all I know, the 10 digit code was generated, but the sms was not sent. If I supply my cellphone number, you should be able to find that transaction, and give me the 10 digit code.
It doesn't matter now though because I have asked the sender to cancel those transactions. I asked the sender to deposit money directly into my FNB account yesterday, which I also have not received. It doesn't seem like your systems are efficient. I have been waiting for money for close to 24 hours now.
Kind regards
NM
Ntokozo M's update29 Apr 2019, 10:32
Reviewer Update
Good Day
Thank you for your response.
It should not be the senders problem that Absa did not do what Absa was supposed to do. I contacted support, and I should have enough information for you to start an investigation on your side.
This really isn't rocket science, a cash send transaction was triggered for my number. I never received the sms. For all I know, the 10 digit code was generated, but the sms was not sent. If I supply my cellphone number, you should be able to find that transaction, and give me the 10 digit code.
It doesn't matter now though because I have asked the sender to cancel those transactions. I asked the sender to deposit money directly into my FNB account yesterday, which I also have not received. It doesn't seem like your systems are efficient. I have been waiting for money for close to 24 hours now.
Kind regards
Absa's replyOfficial
29 Apr 2019, 13:01Hi Ntokozo,
Thank you for your response. Although we respect your thinking in terms of how this matter should be dealt with, however, we wish to advise that the process followed in Absa for such dispute is not as your opinion. We will be able to assist as soon as we receive dispute and details of transaction from the sender. and as for the payment made to your FNB account, please refer to the email sent to you. Thanks.
Basani Hlungwane
Thank you for your response. Although we respect your thinking in terms of how this matter should be dealt with, however, we wish to advise that the process followed in Absa for such dispute is not as your opinion. We will be able to assist as soon as we receive dispute and details of transaction from the sender. and as for the payment made to your FNB account, please refer to the email sent to you. Thanks.
Basani Hlungwane
Best regards,
Absa's reply29 Apr 2019, 13:01
Official
Hi Ntokozo,
Thank you for your response. Although we respect your thinking in terms of how this matter should be dealt with, however, we wish to advise that the process followed in Absa for such dispute is not as your opinion. We will be able to assist as soon as we receive dispute and details of transaction from the sender. and as for the payment made to your FNB account, please refer to the email sent to you. Thanks.
Basani Hlungwane
Thank you for your response. Although we respect your thinking in terms of how this matter should be dealt with, however, we wish to advise that the process followed in Absa for such dispute is not as your opinion. We will be able to assist as soon as we receive dispute and details of transaction from the sender. and as for the payment made to your FNB account, please refer to the email sent to you. Thanks.
Basani Hlungwane
Best regards,
Absa's replyOfficial
29 Apr 2019, 13:53Hi Ntokozo,
Thanks so much for the time you took to bring matter to our attention. Please note that the reference number to your matter is *** and that feedback has been provided to you via email. Thanks s much.
Thanks so much for the time you took to bring matter to our attention. Please note that the reference number to your matter is *** and that feedback has been provided to you via email. Thanks s much.
Best regards,
Absa's reply29 Apr 2019, 13:53
Official
Hi Ntokozo,
Thanks so much for the time you took to bring matter to our attention. Please note that the reference number to your matter is *** and that feedback has been provided to you via email. Thanks s much.
Thanks so much for the time you took to bring matter to our attention. Please note that the reference number to your matter is *** and that feedback has been provided to you via email. Thanks s much.
Best regards,