ABSA ***** Case Ignored for Over 4 Months – No Resolution, No Accountability I am extremely disappointed with ABSA’s handling of a ***** case reported on my account over 4 months ago. Since reporting the *****, I have cooperated fully and provided all r

ABSA ***** Case Ignored for Over 4 Months – No Resolution, No Accountability

I am extremely disappointed with ABSA’s handling of a ***** case reported on my account over 4 months ago.

Since reporting the *****, I have cooperated fully and provided all requested information. However, the assigned investigator Tumi Letsoalo has repeatedly stated they would call me back, yet no meaningful update, resolution, or feedback has been provided to date.

It has now been over 4 months, and my case remains unresolved. This level of delay and lack of communication is unacceptable for a financial institution entrusted with protecting its clients.

ABSA has a duty to investigate ***** promptly and keep clients informed, yet I have been left in the dark while the matter remains unattended.

I am now formally requesting:

• Immediate intervention from ABSA management • A clear update on the status of my ***** case • A timeline for resolution • Accountability for the unacceptable delay

If this matter is not resolved urgently, I will escalate it to the Ombudsman for Banking Services and the relevant regulatory authorities.

Reference number: [insert your case number]

I expect ABSA to treat this matter with the urgency and seriousness it deserves.