HM
Happy M

1 reviews | Active since Nov 2021

07 Dec 2023, 19:05

ABSA ***** case

I was a victim of identity theft through ABSA bank. After waiting for a month for the investigation to be concluded, I was advised that they will inform credit bureaus to clear my name. Mind you I’ve never opened an account with absa , let alone taken a loan before. Their system has made it possible for employees/****mers/*****sters to do crime within the bank.

It’s been a month since I was advised that my name will be cleared and nothing has happened as yet. I’ve send 6 emails to them this week with no response. They handed me over to their lawyers for their internal ***** which has nothing to do with me.

People need to be aware of what’s happening at absa.

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Replies (1)
Absa
Absa's reply08 Dec 2023, 08:39
Official
Dear Happy Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email.  The reference number for your complaint is C-***1. Regards Vanessa CroweCustomer Value Management