ABSA cares, NOT

Im saddened by the fact that you would rather say no to an old woman than try and assist?

My mother needed bank statement, she had to have it emailed it to me. She is not techno savvy - was born in 1939, go figure.

She called ABSA yesterday to arrange for this, she was advised that she will have to go to the branch to get assistance. She wakes up and goes to the Branch in Stanger, where she gets statement and asks the lady at the counter to help her email. She says no, they do not do that.

Okay, does the fact that it has never been done before mean it cannot be done ever? What value are you adding to your client's lives? Where is courtesy?

I will be helping her move her account to a friendlier bank, as small as her business is, she is still a loyal client and deserves a good service.