FM
FRANCOIS M
1 reviews | Active since Aug 2014
08 Nov 2019, 11:52
ABSA card transactions
I am at ABSA for 30 years. Last month the was three transaction on my credit card which I did not do. I went to my branch in Citrusdal. THE LADY HELP ME STOP THE CARD AND TRY TO GET THE MONEY BACK. it seems to me at this stage that ABSA is no going to anything to refund me. I do not use my card for any transaction and never buy online with my card the past 6 months.
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Absa's replyOfficial
08 Nov 2019, 16:23Dear Francois
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply08 Nov 2019, 16:23
Official
Dear Francois
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,