ABSA CARD SALES DIVISION IS A BUNCH OF *******!

ABSOLUTELY FRUSTRATED WITH ABSA!!!

I opened a cheque account with your bank 2 MONTHS AGO. I have an investment with your bank as well!

I was told all I have to pay is R109 for monthly charges! I was told internet banking is free and including in the monthly fee. I was told I dont get charged extra for using the app.

I call in today because I find out that my account is in arrears of R258.25. I get told I pay for using internet banking, I get told that I pay for every transaction on the app. ***!! this is not what I agreed or signed for. I left enough in the account for the fees to go off now I get billed for admin fees and internet fees and I am told by your consultant Shanice that I was billed twice for pulling Archive statements ... the account is 2 MONTHS OLD do you people know what archive means? I called in a month ago to downgrade this account because it happened in November as well, I was told this cant be done telephonically I have to go into a branch, but you guys can do upgrades telephonically? bunch of ******* that will say anything to sign a client up only to bill them for the air they breathe. then due to me not agreeing or being aware of these fee's the account gets deducted by another R100 due to lack of funds immediately? no sms notification, no warning? THIS BANK IS USELESS. I want this resolved or I will be taking this up further, this is absolute madness. I get told all I will pay is R109 for the monthly fee this is not right and Im sure it is ******* to manipulate clients to sign up by promising them certain things and then billing them for everything else without their knowledge. I was not made aware by ABSA that this is going to happen or charges like this will incur as I would of stayed with Nedbank if I knew who people are worse than them. absolutely upsetting.

Regards Cheney Dempsey ID: ***089