LV
Leonard V
1 reviews | Active since Jul 2021
27 Feb 2023, 11:18
ABSA Card Payment Rejected
I have been having a payment issue from the 13th of February 2023 paid from ThinkMartkets, until today. went to the brunch at Northgate Mall. They found that the payment was rejected by ABSA but they also do not know why. I sent an email to ThinkMarkets to find out if they got the funds back. ThinkMarkets responded this morning and they stated that ABSA is currently holding on the rejected funds. This kind of service is very bad. i am very much disappointed.
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Absa's replyOfficial
27 Feb 2023, 11:57Dear Leonard Vukeya,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,
Absa's reply27 Feb 2023, 11:57
Official
Dear Leonard Vukeya,
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***6.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards, Russell EdwardsCustomer Value Management
Best regards,