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Naz A

1 reviews | Active since Mar 2009

02 Aug 2017, 17:08

Absa Card not working at ATM even after going to branch

<p>I am having continious issues with my Absa Card and are unable to withdraw money. This is not the first time. My card was replaced and the same issue continues. After replacing my card it was fixed inside the branch with a machine, but still, today, the ATM is telling me that there is something wrong with my card, although there are funds in my account. I have been to several branches in Cape Town to sort this out, but this issue seems to persist. I can only come in via weekends so the frustration, suffering and inconvenience is not fair!! I have been to mroe than 2 branches already in the Western Cape (Parow Centre, Tygervalley etc). I must pay bank charges every month, but then I have issues with my card to withdraw my own money? How is this fari!!</p>

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Replies (2)
Absa
Absa's reply03 Aug 2017, 11:55
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

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Naz A's update23 Aug 2017, 11:41
Reviewer Update
I am still waiting on Absa to call me and this is extremely unprofessional!! I am back at the Sanlam branch having to sort out this card again, which causes me inconvenience (having to take off from work and take public transport). The manager of the branch is not here today (which I spoke to the last time). This is annoying and if this is not sorted out, I will take this matter further.