ABSA CARD NO RESPONSE TO QUERY

I just became tired of following up on my complaint case no. C-***8.

I've been given a waiver of Credit Card fees for about 6 years already. The reason was that I wanted to speak to the person who decided that a 37% increase in Credit Card fees was appropriate when inflation was in the region of 5%. I was denied the opportunity to speak to that person and instead was 'promised' that a Credit card without fees would be a good option for me to make me stop my enquiry. This was offered on the prerequisite that I phone every year in February to have this privilege renewed. Subsequently I did just that every February to have it reinstated.

This February (5th) 2024 I was told that the waiver was discontinued. I do have names of the persons I spoke to since. My reference number for the complaint was also supp****. I followed up on 7 Feb, 28 Feb and today 11 March, but was 'cut-off'.

My original request to speak to the person deciding on the 37% increase still stands, although, after years it may even be impossible as people leave, retire and die.