Absa Card Nightmare

There has been many occasions where I have contemplated my consistent inability to switch to another bank. Absa makes every aspect of banking difficult. <br> I just wanted my credit card to be replaced because the chip was damaged after only 6 months of use. After waiting in line at Middelburg mall for 20 minutes a very friendly lady confirmed that the card will be delivered to woodlands mall according to my preference, not giving me the option to have it delivered to me personally, and saying that I will be paying R80 to replace the card. This seems a bit absurd as there is nothing that I could have done to prevent the damage. The card will also take 5-7 working days to deliver, seems a bit long but oh well, what am I going to do?<br> 3 working days later the courier calls and says that the card will be delivered in 3-5 working days. What,!?<br> When I eventually picked up my card at woodlands mall, after waiting 30 minutes in line, the envelope with my name on has a card inside with some other guys name on. I left abruptly.<br> I am still without a working card and Absa in their limitless genius only gave me a credit card, so I have no way of doing any speedpoint transactions anywhere. I am mad