AE
Anna E
1 reviews | Active since Jan 2020
30 Oct 2020, 08:41
ABSA CARD DIVISION NOT CONSISTENT
I am credit worthy, I have an ABSA credit card that is in a positive balance, my income is good and stable. Yet, when I wanted to increase my limit, I was refused with no explanation. My current facility is for R15000.00 on my Gold Card. I require my facility to be increased to R30000.00 until end February 2021. That is not too much to ask.
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Absa's replyOfficial
30 Oct 2020, 12:07 Dear Anna, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply30 Oct 2020, 12:07
Official
Dear Anna, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,