RJ
Raj J

1 reviews | Active since Feb 2018

07 Feb 2018, 20:43

ABSA card division blunder

I app**** for an early renewal of a secondary credit card in February 2017 to take to my son ,overseas , as I was going there on holiday. ABSA delivered the primary card, a few days before my departure, instead. The consultant at the bank acknowledged that it was ABSA's mistake, and he called card division and was informed that the card would be delivered to our son overseas,instead the couriers had tried on several occasions to deliver the card to me ..Since then,after several visits to the bank and contacting card division,the card is yet to be delivered to my son.My last contact was this week and I was assured that it will be delivered before my son leaves his present residence at the end of this month.ABSA expects Me to pay the courier fees which is ridiculous as it's an error on their part...a year later I have no recourse with regards to the incompetence at ABSA card division...will the card be finally delivered to my son?

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Replies (1)
Absa
Absa's reply08 Feb 2018, 07:13
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,