ABSA CARD DIVISION

<p>On Thursday 16 March, ABSAFiurways caklled the Card Division on my behalf. We waited for over 15 minutes for a reply. Today 16 March I called ABSA Card Division. The answering device said its normal message "We are experiencing a heavy call load and thedelay is over 5 minutes. Over 5 minutes means ABSA Card Divsiion are not willing to tell clients it is gonig to be much longer. </p> <p>My experience tells me that delays of this nature are caused by 1. Shortage of staff or 2. Inefficiency. That can be the only 2 reasons for call centres delaying for so long. </p> <p>I challenge ABSA senior management to call their own call centre and not get the message "we are experiencing heavy call loads" etc etc. Delays of this duration are unacceptable to this client. Maybe its time to find a better bank. </p>