ABSA Card Div call-center absolutely useless!!!!

When will large corps understand that call-centers are not what their customers want regardless of how you try justify it!! They don't work!!! Every single month around this this time I get endless calls (thanks Truecaller for the blocking option) from the card division informing them that my payment id even though I have paid. Last month (and from time to time) they even revert to the ******* process of debiting my cheque account??? It seems that the left hand has no clue what the right hand is doing. And its not like I have ever missed a payment even during lockdown!!