Hellopeter
Share Your Experience
PA
Paul A

1 reviews | Active since Jun 2022

15 Jan 2025, 09:13

Absa card bad back up service

I have credit card with Absa and unfortunately I am now in some financial difficulty and struggling to pay the minimum payment required I've sent countless mails ive spoken to countless agents even committed to a payment amount I am still receiving 3 to 4 call per day regarding the payment I've even had an agent telling me they going to send me an email address were I can make payment arrangements still haven't received that mail the conversation goes untill I request a reduced payment amount that's when the Absa agent puts the phone down absa can say what ever they want to regarding call that all of a sudden get disconnected they physically put the phone down and the whole process starts all over again and its not like I am running away to not have to pay I'm desperately trying to make an arrangement Absa is just not interested in anyway

0
Replies (1)
PA
Paul A's update14 Feb 2025, 16:53
Reviewer Update
ABSA has sent me a minimum payment that they currently require. At the moment, I can’t afford what they proposed; it's not much less than my normal monthly payment. I have communicated this to them repeatedly, yet they continue to call me multiple times a day—sometimes 4-5 times. I pay what I can every month, but they still contact me daily about the same issue. This is affecting my job because the calls come with varying amounts, and since I use my phone for business, I have to answer every call. It's also impacting my colleagues. I can't put my phone on silent or turn it off, and I feel this is harassment. I have reached out to them through WhatsApp messages and emails every day, but the calls keep coming.