Absa Card Auths || Upset customer of 16yrs

After more than 2 weeks of contacting ABSA and providing what was requested to clear and refund Electricity purchase I did on the 23rd May and was unsuccessful via VodaPay app, the amount still appear as unclear on my Bank Statement. The reference number for this Case is C-***3, that's the response I received when I sent an email more than a week ago and no update since then despite many follow up emails.

Maybe it is time that I consider moving somewhere else because this actually the third time in a space of less than 5 months I am having this issue.

1. In March when I booked SAA flight to Johannesburg, I got charged double and I had to call countless time SAA and ABSA to get Merchant Letter and reversal. 2. Again, in April, after I rented a Car with Hertz. My deposit was held for almost a month and when I enquire, I had to go through the same process getting Merchant Letter.

I understand the security concern and that maybe this is a new feature to try and curb ***** but the rate at which genuine issues are being address is none to zero and that leave us frustrated at times.