ABSA Car Warranty claim process a nightmare!!!

I am so frustrated with ABSA,I have a car warranty policy that is administered by the Innovation group.They are the worst company to reach, either by telephone or email.Then there is there staff that os either very unprofessional.I have two policies for my warranty and at this point It am thinking of cancelling both of them. I sent an email yesterday seeking assistance and there was no response.Today I call and get told the department that is meant to assist does not operate on Saturday.I am stuck with a car that needs to be fixed and yet I cant just get a simple database of their service providers in my area.