Absa Car Insurance Torture

I have since report a car accident from Absa AIP insurance from the 15th of November 2021. My car was only booked for repairs on January 2022. My car is still booked in for repairs until today. I am appalled by the people who are placed in positions to assist us as customers with our queries. There is no tormenting experience like this one. Lack of urgency, awful communication (actually, no there's no communication unless you communicate first), no remorse/sympathy. I am simply gaatvol by this. I pay my monthly car insurance premiums and now I can't get a decent service sies!!!